Privacy Policy

Effective Date: August 27, 2026 · Last Updated: August 27, 2026

This Privacy Policy describes how www.customproduct.in ("we," "us," "our," or "Company"), a website dealing in custom 3D printed objects and corporate gifting solutions, collects, uses, discloses, and protects the personal information of users ("you," "your," or "User") who access or transact on our platform.

By using www.customproduct.in, you consent to the practices described in this Privacy Policy. If you do not agree with the terms herein, please do not use our website or services.

This policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), to the extent applicable.

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Order Information: Product specifications, custom design files, quantities, delivery instructions, and gifting preferences (e.g., recipient names/addresses for corporate gifting orders).
• Payment Information: Billing name, billing address, and transaction details. Card numbers, UPI IDs, net-banking credentials, and other sensitive financial data are collected and processed directly by our payment gateway partner, IDFC FIRST Bank, and are not stored on our servers (see Section 5).
• Corporate/Business Information: For bulk or corporate gifting clients — company name, GSTIN, business address, and authorized contact person details.
• Communications: Information you provide when contacting customer support, submitting feedback, or participating in surveys.
• Custom Design Uploads: Any 3D model files, images, logos, or artwork you upload for personalized/3D printed products.

1.2 Information Collected Automatically

• Device and Usage Data: IP address, browser type, device identifiers, operating system, pages visited, time spent, and referring URLs.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze site traffic (see Section 8).
• Location Data: Approximate location derived from IP address, used primarily for shipping estimates and regional pricing.

1.3 Information from Third Parties

Information from payment processors, logistics/courier partners, and fraud-prevention services in connection with order fulfillment and verification.

2. How We Use Your Information

We use collected information for purposes including:

1. Processing, fulfilling, and shipping your orders (including custom 3D printed and corporate gift items).
2. Facilitating secure payment transactions through our payment gateway partner.
3. Communicating order confirmations, shipping updates, and customer support responses.
4. Personalizing product recommendations and marketing communications (where you have opted in).
5. Managing bulk/corporate gifting orders, including coordination with corporate clients regarding recipient details.
6. Improving our website, products, and services through analytics.
7. Detecting, investigating, and preventing fraudulent transactions or misuse of our platform.
8. Complying with applicable legal, tax, and regulatory obligations in India.

3. Sensitive Personal Data or Information (SPDI)

In accordance with the SPDI Rules, certain categories of information — such as financial information (to the limited extent it passes through our systems) — are treated as "Sensitive Personal Data or Information." We do not collect or store sensitive categories such as biometric data, health records, or passwords in plain text.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with:

• Payment Gateway (IDFC FIRST Bank): To process payments securely. IDFC FIRST Bank's own privacy and security policies govern the handling of payment credentials submitted directly to them.
• Logistics and Courier Partners: To fulfill and deliver orders, including custom and corporate gifting shipments.
• 3D Printing/Manufacturing Vendors: Where production is outsourced, limited design and order specifications may be shared solely for fulfillment purposes.
• Corporate Clients: In bulk gifting engagements, order status information may be shared with the corporate client who placed the order.
• Service Providers: IT hosting, analytics, customer support, and marketing platforms, under contractual confidentiality obligations.
• Legal and Regulatory Authorities: Where required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

5. Payment Security

All online payments on www.customproduct.in are processed through IDFC FIRST Bank's secure payment gateway. Card details, UPI PINs, net-banking passwords, and similar sensitive financial credentials are entered directly into IDFC FIRST Bank's secure, PCI-DSS compliant environment and are not collected, viewed, or stored by www.customproduct.in. We only receive confirmation of transaction status (success/failure) and a masked reference for order reconciliation.

We encourage you to review IDFC FIRST Bank's privacy and security policies for details on how they handle payment data.

6. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes described in this policy;
• Comply with legal, accounting, tax, or reporting obligations under Indian law (e.g., GST and Companies Act record-keeping requirements); and
• Resolve disputes and enforce agreements.

Custom design files and uploaded artwork may be retained for a limited period post-delivery for reprint/support purposes, unless you request earlier deletion.

7. Your Rights

Subject to applicable law, you may:

• Access and Correct your personal information by contacting us.
• Withdraw Consent for marketing communications at any time (e.g., via unsubscribe links).
• Request Deletion of your associated personal data, subject to legal retention requirements.
• Grievance Redressal: Raise concerns regarding data handling with our Grievance Officer (Section 11).

8. Cookies and Tracking Technologies

We use cookies to:

• Remember your cart contents and preferences;
• Analyze website traffic and usage patterns; and
• Deliver relevant advertisements (if applicable).

You may disable cookies through your browser settings; however, this may affect the functionality of certain features, such as checkout.

9. Data Security

We implement reasonable security practices and procedures, including encryption (SSL/TLS), access controls, and secure hosting, to protect your personal information from unauthorized access, alteration, disclosure, or destruction, in line with the SPDI Rules. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the contact details of the Grievance Officer are provided below:

Name: Sharanraj
Designation: Grievance Officer
Email: contact@customproduct.in
Address: 2nd Main, 2nd Cross, 4th T Block, Jayanagar, Bangalore 560041
Response Timeline: Grievances will be acknowledged within 24 hours and resolved within 15 days, as required under applicable law.

12. Third-Party Links

Our website may contain links to third-party websites (including our payment gateway and courier partners). We are not responsible for the privacy practices of such third parties. We encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the revised policy.

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Bengaluru.

15. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact:

www.customproduct.in
Email: contact@customproduct.in
Phone: +91 63666 41141
Address: 2nd Main, 2nd Cross, 4th T Block, Jayanagar, Bangalore 560041