Refund and Returns Policy

Effective Date: August 27, 2026 · Last Updated: August 27, 2026

This Refund and Returns Policy applies to all purchases made on www.customproduct.in ("Website," "we," "us," "our"). Please read this policy carefully before placing an order. By purchasing from us, you agree to the terms outlined below, which operate alongside our Terms and Conditions and Privacy Policy.

1. Overview

We manufacture 3D printed products and corporate gifting items, many of which are made-to-order and customized to your specifications. Because of this, our returns and refund process differs from standard retail items. Please review the categories below to understand your eligibility.

2. Custom-Made and Personalized Products — No Returns

Products that are custom-made or personalized cannot be returned, exchanged, or refunded once production has commenced, except where the product is defective, damaged in transit, or materially different from what was ordered (see Section 4).

This includes, but is not limited to, products where any of the following has been added or modified per your specifications:

• A name, initials, or personalized text engraving/printing;
• A custom image, photo, or logo;
• A specific design, shape, or feature created or altered to your request;
• Custom color combinations, sizing, or dimensions not part of standard catalog offerings;
• Any product created based on a file you uploaded for 3D printing; and
• Bulk/corporate gifting orders customized with company branding, logos, or recipient-specific details.

Because these products are created specifically for you and cannot be resold or reused for another customer, we are unable to accept returns or issue refunds for change-of-mind, incorrect specifications submitted by you, or dissatisfaction with a design that was approved by you prior to production.

We strongly recommend reviewing your design, spelling, uploaded files, and specifications carefully — and approving any design proof provided — before confirming your order, as these details are not eligible for correction once production has started.

3. Standard (Non-Customized) Products

If we offer any standard, non-personalized, ready-stock catalog items, these may be eligible for return within 7 days of delivery, provided that:

• The product is unused, unaltered, and in its original condition and packaging;
• All tags, labels, and accessories included with the product are intact; and
• You initiate the return request within the specified window via our customer support.

Standard products marked as "final sale" or otherwise indicated as non-returnable on the product page are excluded from this provision.

4. Exceptions — When a Custom Product Can Be Returned, Replaced, or Refunded

Even though custom-made products are generally non-returnable, you are entitled to a replacement, repair, or refund in the following circumstances:

• Manufacturing Defect: The product has a genuine defect in material, print quality, or workmanship not caused by misuse.
• Damaged in Transit: The product arrives visibly broken, cracked, or damaged due to shipping.
• Incorrect Item Delivered: You receive a product that does not match your confirmed order (e.g., wrong name, wrong design, wrong item altogether) due to an error on our part.
• Significant Deviation: The delivered product materially deviates from the approved design proof/specification through no fault of your own.

How to Claim

1. Contact our customer support at contact@customproduct.in within 48 hours of delivery.
2. Provide your order number, a description of the issue, and clear photographs/videos of the product (and packaging, if damaged in transit).
3. Our team will review your claim within 2–3 business days and inform you of the outcome (replacement, repair, or refund).

Claims raised after the stated window, or without supporting evidence, may not be eligible for resolution.

5. Refund Process

• Once a refund is approved under Sections 3 or 4, it will be processed to your original payment method via our payment gateway partner, IDFC FIRST Bank.
• Refunds are typically processed within 7–10 business days from the date of approval; however, the amount may take additional time to reflect in your account depending on your bank/card issuer.
• We do not process refunds in cash or to a different account/payment method than the one used for the original transaction, except in cases where this is not possible (e.g., failed transaction reconciliation), which will be handled on a case-by-case basis.
• You will receive an email/SMS confirmation once the refund has been initiated.

6. Cancellations

• Orders may be cancelled free of charge within 24 hours of order placement and before production has commenced.
• Once a custom product enters production, the order cannot be cancelled, as materials and labor have already been committed to your specific design.
• For corporate/bulk gifting orders, cancellation terms may be governed by a separate agreement or purchase order accepted at the time of order confirmation.
• Approved cancellations will be refunded in accordance with Section 5.

7. Replacements

Where a replacement is approved under Section 4, we will remanufacture and reship the product at no additional cost to you. Replacement production timelines will follow standard production lead times communicated at the time of approval.

8. Corporate and Bulk Gifting Orders

Refunds, returns, and cancellations for corporate/bulk gifting orders are subject to the specific terms agreed upon in the order confirmation, quotation, or purchase agreement with the corporate client, in addition to this Policy. Customization applied per recipient (names, messages, logos) falls under Section 2 and is non-returnable except as provided in Section 4.

9. Non-Refundable Charges

Please note that the following, where applicable, are non-refundable even where a product refund is approved:

• Shipping/courier charges already incurred, unless the return is due to our error (defect, damage, or incorrect item); and
• Any customization/design service fees charged separately from the product price, where design work has already been completed.

10. Contact Us

For any questions regarding returns, refunds, or cancellations, please reach out to:

www.customproduct.in
Email: contact@customproduct.in
Phone: +91 63666 41141
Address: 2nd Main, 2nd Cross, 4th T Block, Jayanagar, Bangalore 560041